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Before They Fly

Book in First or Business Class for our guests to enjoy the convenience of our Etihad Chauffeur service within the UAE, operated with a full Mercedes Benz fleet of limousines.

 

Our limo service provides transport between Abu Dhabi International Airport and all destinations in the UAE.

 

Guests travelling in The Residence will receive complimentary chauffeur services at all A380 destinations.

 

Your guests can choose their preferred way to travel to and from the airport. But we go far beyond that, with our range of onward transport options:

 

  • Etihad Chauffeur – complimentary for The Residence worldwide, and in the UAE for First and selected Business Class bookings. Please read more on eligibility in our Policy Library
  • Airport transfers – door-to-door car service in the rest of the world
  • Hire cars – preferred rates for our guests with our partner, Hertz
  • Etihad Coach – guests must pre-book this free service between Dubai and Al Ain and Abu Dhabi International Airport
  • Rail – onward rail transport is available for guests travelling to destinations in Germany and France.
  • Airpass – a convenient way to book multiple flights in one step – choose between two to ten one-way flights or train journeys, all on one ticket.

We offer special meals onboard our aircraft for guests who have religious, dietary or medical needs and for children. All meals are Halal.

 

Select special meals in the booking system.

 

Check the codes and descriptions of special meals

Checked and hand baggage allowance varies by route and by class of travel.

 

Maximum weight and dimensions:

  • Maximum dimensions – to / from Canada and the US: 158cm (50x70x38)
  • Maximum dimensions – to / from all other destinations: 207cm (45x72x90)
  • The weight of each item must not exceed 32kg. Any item in excess of 32kg will not be accepted for carriage.

 

Oversize baggage, sporting equipment, televisions and any other type of baggage exceeding the dimensions and allowance will usually be subject to excess baggage fees.

 

Certain sporting equipment will be exempt from these fees if it falls within the free baggage allowance and does not exceed maximum dimensions of 300cm.

 

For further details, please refer to the table.

For the Hajj pilgrimage season, we want to ensure a smooth experience for Hajj passengers in both Jeddah and Medina airports.

 

In addition to a guest's allowance of hand baggage and checked baggage, Etihad Airways also permits a guest to carry the following amount of ZamZam water free of charge.

 

Please give the following advice to guests:

 

  • Hand Baggage: A maximum of 100ml, carried in a transparent, re-sealable bag
  • Checked Baggage: A maximum of 5 litres, suitably packaged
  • Arrive at the airport a minimum of four hours ahead of flight departure time
  • Expect a two to three hour wait at immigration and security
  • ZamZam water must only be purchased through authorised agents, for a price of SAR 9
  • ZamZam water must be checked-in separately. Any ZamZam water placed inside checked baggage will be confiscated by Airport Security
  • Once through immigration and security, guests should proceed immediately to the boarding gate to ensure that flights leave on time and connections (if any) are not at risk

We offer tailor-made fares, so every guest can make their choice of journey according to their needs. Whether they want to travel light, in luxury or even last-minute, our fares and benefits are flexible.

 

For details, please refer to the table.

 

NEW 'NO-BAG' FARE! If guests do not need to check in luggage, they may prefer to choose a hand baggage only 'Deal Fare', allowing up to 7kg of cabin baggage per person. These fares are available on routes between Abu Dhabi, Bahrain, Oman, Kuwait, Saudi Arabia, Jordan, Lebanon, Egypt and Azerbaijan.

With a range of options to enhance their journey, your guests can choose the experience they prefer at a price they can afford.

 

Seating Options

In Economy Class, guests can pay for:

 

  • Choice of Standard Seat (or we will allocate a seat for free within 24 hours of departure)
  • Extra Legroom Seats, offers more space to stretch out
  • Preferred Seats, located near the exit and also in quieter parts of the aircraft
  • Neighbor-Free Seats, for more space and privacy (subject to availability)

 

Excess Baggage

Encourage your guests to pre-book their extra baggage online, and save up to 20% on airport fees. To purchase excess baggage, click here.

 

Upgrades

Or guests can upgrade to Business Class or First Class, and enjoy great food, fully-flat beds or simply more privacy.

 

Lounges

All guests can now access our lounges for a small fee, or organize our personalized Etihad Meet & Greet service to make their journey through the airport even more relaxing.

 

Here are GDS specific ancillary guides:

Economy Class guests can use our Etihad Coach to travel between Dubai and Al Ain, when flying into or out of Abu Dhabi International Airport.

 

This is a free service, but they must pre-book their seat. Book now.

 

For schedule details, please refer to:

 

Al Ain

Dubai

Etihad Airways offers free stopovers for our First Class, Business Class and The Residence guests flying on confirmed Etihad Airways tickets through Abu Dhabi.

 

  • Business Class guests may stay in a 5-star hotel in Abu Dhabi for one night
  • First Class guests may stay in a 5-star hotel in Abu Dhabi for two nights
  • Guests of The Residence may stay for two nights in the Khaleej Suite at Emirates Palace

 

Book now

Other types of stopover:

 

2-for-1 stopovers

When your guests fly book a two-night stay in Abu Dhabi, the second night is free! With over 60 hotels to choose from, your guests can also book 2-for-1 activities across the capital.

 

See what Ricky Wilson did in his 48-hour stopover in Abu Dhabi

 

Abu Dhabi Transit stopovers

6 – 12 hours’ transit time? We have special deals for your guests to enjoy a round of golf or some time by the pool at Yas Links Abu Dhabi for only USD 40.

 

Book now 

Abu Dhabi International Airport is one of the fastest-growing airport hubs in the world. Etihad flights depart from Terminal 1 & 3. This is where you’ll find our First Class Lounge & Spa, and Business Class Lounge. All Etihad Airways guests need to complete their check-in in Terminal 3 only. 

 

It is important that guests report for check-in, immigration and boarding on time.

 

Guests can check in online or at the airport from four hours before each flight departs.

 

Our closing times before departure are strict. Please share these with all guests:

 

  • Economy Class check-in: 60 minutes
  • Business Class check-in: 45 minutes
  • US flights check-in: two hours
  • US Preclearance facility: 60 minutes

US Customs and Border Protection (CBP) facility

 

Etihad is the only airline in the region to offer a US immigration facility within Abu Dhabi Airport. This means that guests flying to the US will complete US immigration checks before they fly, not after landing.

 

They will then arrive into the US domestic terminal and skip international immigration queues.

 

It’s important to tell your guests:

 

  • Check-in for Etihad flights to the US closes two hours before the flight, so they must arrive at the airport in plenty of time.
  • All guests must go through the US Immigration facility, located near gates 58 – 61 in Terminal 3, no later than 60 minutes before the flight. If guests are late to report to the US Immigration facility, they may be denied boarding.
  • Guests must check all the restricted and prohibited items that they can bring into the US before they pack.
  • Guests’ date of entry into the US on their passport will be the date they depart from Abu Dhabi, and not the date they arrive in the US.
  • Baggage will be sent to guests’ final destination in the US.

 

Please read further information here.

 

Once guests have cleared the US immigration facility, they are welcome to use our US Premium Lounge. Access is complimentary for First and Business Class guests, and available at a fee of AED 185 / US $50 for Economy Class guests.

With a little planning ahead, you can help your guests create a smooth and simple journey.

On the day of your flight, guests should arrive at the airport early to give themselves plenty of time to complete the necessary checks and procedures.

 

Please refer to the table.

All Etihad guests are welcome to use our lounges at Abu Dhabi International Airport. Access is complimentary for First and Business Class guests and available for a small fee for Economy Class guests. All guests can pay to upgrade to the next class of lounge.

 

Please refer to the table.

 

Guests can enjoy great food and drinks, find a quiet spot to work or simply get some rest before their flight.

 

The Residence: Guests of The Residence will be looked after by the Etihad Butler in their own, exclusive Lounge. The Residence Lounge has a separate entrance, spacious seating area, private dining room, prayer room and shower room.

 

First Class Lounge & Spa: Guests can enjoy fine dining, signature drinks, complimentary and payable treatments in the Six Senses Spa, a fitness room, showers, a relaxation room, a cigar lounge, a clothes-pressing service and a children’s play room. Located in T3, Abu Dhabi International Airport.

 

Etihad Airways Premium Lounges: There are two Premium Lounges, located in T1 and T3 of Abu Dhabi International Airport, where guests can dine, relax, work and freshen up before their flights. A family room and play area are available for our younger guests. Our T3 lounge also has a Six Senses Spa (payable), a prayer room and ablution facilities, a business centre and a private area for extra space and privacy (payable).

 

US Premium Lounge: For guests travelling to the US, this lounge offers comfortable seating, light refreshments and extra space to relax.

 

Arrivals Lounge: Guests who have arrived into Abu Dhabi with Etihad can freshen up with a shower, use the business centre, have their clothes pressed and enjoy a selection of drinks and snacks.

As They Fly

Etihad has a young fleet of Boeing and Airbus aircraft with the latest inflight entertainment systems, great food and a warm welcome on board.

The Residence is the world’s only three-room suite in the sky; the ultimate in comfort and privacy, and perfect for two guests travelling together. Guests have a personal VIP Travel Concierge to take care of all arrangements including luxury airport transfers, private check-in and exclusive access to The Residence Lounge. In the air, the Etihad Butler will attend to their every need. The Residence comprises a living room, separate bedroom and ensuite shower room.

 

 

For assistance with any bookings or queries related to The Residence, please email the Travel Concierge at viptravelconcierge@etihad.ae or call +971 2 5990380.

 

For further details, please refer to the table.

First Class guests will be taken to and from the airport by our Etihad Chauffeur, anywhere in the UAE. Guests have a private check-in area and can enjoy our First Class Lounge & Spa before departing from Abu Dhabi, and a paid airport transfer service and access to our Premium Lounges elsewhere in the world. Upon arrival into Abu Dhabi, guests are welcome to use our Arrivals Lounge before they leave the airport.

 

On board, guests can enjoy à la carte dining, complimentary loungewear and fully-flat beds. For guests who are travelling with companions on the A380, The Lobby is a meeting place for up to six guests to have drinks and snacks, or work together.

 

Cabin details:

  • The First Apartment (A380 only) has a wardrobe, shower, vanity unit, wide leather armchair and separate bed.
  • The First Suite has a wardrobe, chilled refreshments cabinet and a leather seat which reclines into a fully-flat bed.

 

For further details, please refer to the table.

Business Class guests will be taken to and from the airport by our Etihad Chauffeur, anywhere in the UAE. Paid transfer services are available in the rest of the world. Guests have a private check-in area and can enjoy one of our Premium Lounges before departing from Abu Dhabi, and our Arrivals Lounge when arriving into Abu Dhabi.  On board, guests can choose to eat whenever they like, and enjoy fully-flat beds on all long-haul flights.

 

Cabin details:

  • The Business Studio (A380 and 787 Dreamliner) has direct aisle access, a seat that reclines into a fully-flat bed and lots of storage space. Guests who are travelling on the A380 can also use The Lobby.
  • The Business Flatbed (wide-body aircraft) is a seat that reclines into a fully-flat bed.
  • The Business Seat (narrow-body aircraft) offers a generous recline and ample legroom, with an adjustable headrest, footrest and lumbar support.

 

For further details, please refer to the table.

From seat allocation to a new menu of “buy on board” drinks, snacks and pyjamas, Economy guests have lots of options to choose the experience they would like. Our Economy Smart Seats have a unique winged headrest for more comfort, with generous legroom and recline.

 

Guests can pre-book Preferred Seats, Extra Legroom Seats, Neighbour-Free Seats or Standard Seats, all for a fee. If they choose not to pre-book a seat, we cannot guarantee a seat of their choice, and will automatically allocate a seat within 24 hours before departure.

 

Our Inflight Entertainment System offers hundreds of movies, music choices, games and meditation. Guests can choose their preferred meal or buy snack packs on board.

 

When flying into or out of Abu Dhabi International Airport, Economy Class guests can also pre-book our free Etihad Coach to travel between Dubai and Al Ain.

 

For further details, please refer to the table.

On our flights, we have hundreds of on-demand movies, TV shows, music, games and seven live TV channels, including news and sport. Your guests can stay connected to work or loved ones with onboard Wi-Fi.

 

First Class guests receive 90MB of complimentary Wi-Fi access.

 

All guests can buy Wi-Fi access to use during their flight. Plans start from USD 4.95.

Our Flying Nanny is here to help keep your little ones entertained on long-haul flights. With goody bags of games, arts and crafts and activities, she can help make the flight more fun.

 

Important to note:

  • Our Flying Nanny cannot carry children, take them to the bathroom or dedicate her full attention to one family
  • Children’s meals must be pre-booked at least 24 hours before the flight here

After They Fly

We are here to help. If your guests would like to pay us a compliment, make a complaint or share a comment with us, please contact us here.

In the rare cases when baggage gets lost or is mishandled, we are here to help.

 

Make an enquiry about baggage, trace delayed baggage or make a claim.

 

For any other feedback, please contact us here.

Now your guests can receive discounts at some of the best restaurants, spas, beaches and attractions with the Extraordinary Abu Dhabi Pass.

 

Printed on the back of their boarding pass, all your guests need to do is show their pass and enjoy the best of everything Abu Dhabi has to offer – at a discount.

 

Please note:

  • The pass is valid for 7 days after travel
  • The pass can only be used once at each supplier, and only by the person named on the pass (photo ID required)
  • Blackout dates and supplier rules may apply

 

See the full list of participants