13 January 2020

 

Date Change Waiver for Manila closure due to volcanic activity

 

Due to Volcanic activity TAAL // MNL, there is a high possibility that the airport will be closed between 12th-13th January 2020. Thus, EY services to/from MNL during this time are expecting potential disruptions.

 

EY is offering the following options to guests impacted due to this situation

 

Rebooking/Re issue

 

One date change is permitted Free of Charge to all impacted guests.

 

Guests can be rebooked to another flight/date within 30 days of their original departure date.

 

Tickets must be rebooked on the lowest available RBD in the same cabin.

 

Any reissue fees pertaining to this change shall be waived for this one instance only.

 

Guests can also be rerouted to ANY POINTS IN FAR EAST subject to seats being available in the same Cabin on the days of the disruption. The same or lowest available RBD should be used for rebooking. Any onward costs beyond these airports will not be covered by EY. (NIL surface transfer)

 

Re-routing and endorsement onto any other airlines not permitted

 

Cancellation/Refund

 

Refund: Apply as per normal fare rules.

 

Please ensure the PNR is updated with the remark "Invol change due Volcanic activity TAAL MNL”


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