Here is everything you need to know about Advance Passenger Information System (APIS) and how to update it on the PNR.




It is mandatory for all commercial airlines on international flights to send guest and crew manifest data to the Advance Passenger Information System (APIS). APIS details must be updated prior to departure to avoid delay at the airport.

Etihad reservation offices, including contact centres, have to include the required Advance Passenger Information (API) in the Special Services Request (SSR) field at the time of creating a booking.

The three SSR elements used for this purpose are categorized as:

  • DOCS: for the primary travel document information (e.g. passport or national ID)
  • DOCO: for the secondary travel document information (e.g. visa)
  • DOCA: passenger address information (either residence or destination)

The above three SSRs should be passenger-associated (mandatory) and segment-associated (optional). Certain countries require all three pieces of information to be inserted in the travel record locator of the guest that enters or leaves the country.

Note: The name of the guest is auto-populated. However, you should ensure that there is a space between the first name and title to avoid a name mismatch between the reservation and travel documents.


Routes that require APIS information| DOCS:


































For PEK: The 3 SSR elements of the API i.e. passport information (DOCS), destination address (DOCA) and visa information (DOCO) are mandatory.

For Japan: Authorities of Japan require APIS for all guests travelling to Nagoya (NGO) and Narita (NRT). Passport information (DOCS) is mandatory.

For Germany: DOCS SSR is mandatory and must be updated for all guests including infants travelling to Munich (MUC), Frankfurt (FRA) and Dusseldorf (DUS). Additional mandatory APIS data is required for nationals who require a visa to enter Germany. Incorrect or missing data may result in a fine of up to EUR 50,000.

For India: Passport information (DOCS) and visa information (DOCO) is mandatory. 














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Check whether your guests are eligible for our complimentary Etihad Chauffeur service


  • The Etihad Chauffeur service can be availed only in AUH for guests holding confirmed reservations only in The Residence (P), First (F, A, R) and Business Flex (J, C, D) and Business Classic (W) on Etihad-operated flights.
  • Exclusive members of the Etihad Guest programme are entitled to the Etihad Chauffeur service even when travelling in Economy Class on Etihad-operated flights (valid for commercial and redemption tickets).
  • Tickets booked on Business Saver (Z), using promotional fares or any subclasses others than those specified above (point 1) shall not be eligible for the complimentary Etihad Chauffeur service.
  • Effective 1st April 2018, Redemption First & Business (O, I) class bookings will not be eligible for Etihad Chauffeur Service.
  • All First and Business Class guests travelling on Etihad-operated flights marketed by other airlines are eligible for the Etihad Chauffeur service, except I and O classes.
  • For eligible guests on codeshare-marketed flights operated on Etihad Airways, codeshare airlines must book the Etihad Chauffeur service through, up to 12 hours prior to flight departure.
  • Guests travelling on other airlines (OAL) operated flights marketed by Etihad are not eligible for Etihad Chauffeur
  • The Etihad Chauffeur service is not applicable for Unaccompanied Minors (UM).
  • The Etihad Chauffeur service is not applicable for children between 2 and 12 years
  • Discounted Tickets AD (Agent Discounts), ID (Industrial Discount), DG or any other FOC (Free of Charge) tickets, including redemption tickets, are not entitled to this service.
  • Diplomatic guests travelling on DP discounted tickets are entitled to the Etihad Chauffeur service on F, A, J and C RBDs only.
  • The Etihad Chauffeur service is not applicable on American Airlines (AA) redemption tickets issued on flights operated by Etihad.
  • The Etihad Chauffeur service is not available on complimentary tickets or for complimentary upgrades from Economy Class to Business Class.
  • Guests transiting in Abu Dhabi are eligible for the Etihad Chauffeur service only if a stopover indicator is present on the ticket.


The Etihad Chauffeur service is not eligible for non-revalidated/non-reissued tickets.


A group is a party of:

  • 10 or more guests in Economy Class
  • 6 or more guests in Business Class
  • 4 or more guests in First Class


Infants are not included in the group size.


Any group booking must initially be created at an Etihad Sales office. Travel Agencies are not permitted to request any groups in the GDS on any Etihad Flights.

There are two major group types:

Ad hoc groups

A minimum of 10 guests (excluding infants) travelling together on the same outbound and inbound flights and dates. This is a one-off movement for specific dates.

There are several customer types under the ad hoc group type (such as Leisure, Meeting and Incentive, Labour etc.) based on the business nature of different traffic segments. Different customer types have different terms and conditions.

Series groups

A minimum of 10 consecutive movements of a similar group size (minimum 10 guests) from the same agent, or 200 passengers from the same agent in a travel pattern e.g. 10 guests every Tuesday, over the travel period 01 Mar to 31 Oct.

A minimum of 10 guests qualify for a group fare. If the group reduces to less than 10 guests, the booking will be treated as individual passengers and the group fare and terms and conditions will no longer be applicable. Individual market fares will apply.

You need to apply the Indian Goods and Services Tax (GST) on fares, fees, ticket changes, refunds, and ancillaries connected to Indian tickets.  Read everything you need to know here.



It is very important to record name information accurately, due to increasing Governmental requirements concerning Passenger Data. Ideally, the recorded name should match that in an official travel document, e.g. a passport. As this may not always be possible, please follow these guidelines:





Enter the surname in the last name field and the given names (first and middle) in the first name field followed by the title.



When you have a hyphenated surname, an apostrophe in the surname or a double surname, delete the hyphen and apostrophe and replace with a space while entering the surname name in the last name field.


Single Letter Family Name

When you have a single letter as the surname, double the single letter and update in the last name field followed by the given names and title. The Etihad system inhibits the surname only when the single letter is I, Z, B and C as these letters are used for infant, stretcher, block space groups and corporate group bookings respectively.



When creating a booking and names are an exact match, add middle names and/or different titles (if applicable) to make them unique. Otherwise you should create a separate booking. 


No Family/
Last Name

When the surname is not available, update the name using one of the following formats:

  • Enter the given name in the last name field and enter the given name as FNU (First Name Unknown) followed by the title. LNU must not be used in the name field. Update the name on the booking as HABEEB MOHAMMAD/FNU MR
  • Enter the given name(s) in the last name field and add a title in the first name field is accepted by Etihad Airways. E.g. HABEEB MOHAMMED/MR

No Given/
First Name

When the given names (first and middle) are not available:

  • Enter the surname in the last name field and update the given name as FNU followed by the title of the guest. E.g. JACK/FNU MRS
  • Enter the the given name in the last name field, and update the title in the first name field. E.g. SMITH/MRS


To accommodate name suffixes (such as Junior, Senior or III) add the suffix to the surname in the last name field followed by the given name and title in the first name field.


Etihad reservation system accepts only up to 28 characters in each name filed (first name/ last name). When the name is longer or when there is insufficient space on the ticket, add as many names as possible from the first name and surnames on the passport and omit the rest. However travel docs (SSR DOCS) must be updated with full names.

E.g. if the last name is  AMARASINGHE ARACHCHIGE and the first name is SAMINTHA NIRMANI PERERA, update the name on PNR and ticket as AMARSINGHE/SAMINTHA MR

Full Name on one line  


If the full name is in one line on the passport, check the name on MRZ. MRZ refers to Machine Readable Zone, at the bottom of the identity page at the beginning of a passport.


where, P  indicates the type of document  (Passport)

EGY indicates the country code

SHAHIN is the surname (surname always follows the country code without any space or separators)

AHMED<MAGED<MAHMOUD<ELSAYED is the first name and subsequent names

Update the name on the booking as SHAHIN/AHMED MAGED MAHMOUD ELSAYED MR

Name with special characters


While entering names with special characters e.g. umlauts, agents need to check the MRZ on the guest passport and enter the name accordingly.

If the surname is LÅÅS and the given names are GöRAN TONY BERTIL, and the MRZ is P<SWELAAAAS<<GOERAN<TONY<BERTIL

where, P  indicates the type of document (Passport)

SWE indicates the country code

LAAAAS is the surname, Å is entered as AA

GOERAN<TONY<BERTIL are the given names where ö is entered as OE

Update the name on the booking as LAAAAS/GOERAN TONY BERTIL MR

Etihad Airways offers guaranteed STPC (stopovers paid by Etihad) for all eligible Premium guests transiting in Abu Dhabi. Economy guests on certain routes are entitled to STPC.


STPC applies only for guests with a transit time of between 8 and 24 hours, following their first scheduled connecting Etihad flight.


Make your STPC request by contacting your local EY office.

For assistance with any bookings or queries related to The Residence, please email the Travel Concierge at  or call +971 2 5990380.

Reservation policy for The Residence

  • Bookings are to be made in “P” class.
  • A maximum of two guests - of which one guest may be an infant - can be booked on a PNR. If an infant is the second passenger, the guest is permitted to carry an approved car seat with them as The Residence is not equipped with a bassinet. Otherwise the infant will travel in the lap of the guest.
  • No child/infant discount applies.
  • Always seek agreement directly from the primary guest or booking agent before adding the accompanying guest.
  • If the primary guest wants to add a guest:
    • Before travel commences, refund P1 ticket and issue new tickets with P2 fare level
    • Once travel commences, purchase a one-way ticket (P1) for the additional guest
  • A name change is permitted only for the accompanying guest, subject to certain terms and conditions. Please contact the VIP Concierge Desk for details.



Notes: You can process refunds by manually deducting the applicable refund penalty. Automated Exchanges and Refunds (AER) are not currently activated for this process. Please contact the VIP Concierge Desk for assistance.


Before a child’s 2nd birthday, they are classed as “infants”.

Each infant must be accompanied by one adult. Each adult is only allowed to accompany one infant.

This is a GCAA safety requirement.

It is possible for one guest to book tickets for more than one infant, however they must arrange for one adult per infant.



Bassinets are carried in limited quantities on Etihad aircraft and can accommodate infants up to a maximum weight of 11kgs (24lbs) on the day of travel. The infant must not exceed 11kg and must fit comfortably in the baby bassinet.

At the time of check-in, if the infant is found to be over 11kgs, the BSCT request will be removed and the guest will be advised. All guests with BSCT requests will be advised that cabin crew will check onboard to confirm the bassinet can be used safely.

Dimensions of a baby bassinet:

  • Length – 29 inches
  • Width   – 13 inches
  • Height – 8.5 inches



Guests must request a bassinet at least 24 hours before departure.  Click here to know more.

When children between 5 and 11 years of age travel alone, we call them “Unaccompanied Minors” (UM), and they are entitled to our UM service. 


For an additional fee, you can request the UM service for children between 12 and 15 years of age. To request this service, parents or guardians must complete the online Unaccompanied Minors booking form.  


  1. Children who are between 5 and 12 years of age travelling alone are considered to be Unaccompanied Minors (UM).
  2. The maximum number of UMs that can be confirmed on an Etihad Flight is limited to ten. UMs may be denied boarding at the airport if the UM service is not requested in advance and the number of UMs exceeds ten on that particular flight.
  3. We charge adult fares for UM tickets. However, we offer our UM service for children above the age of 5 and below 12 years travelling alone free of charge. 
  4. The UM must be seen off at the airport and met on arrival at the destination by a parent or guardian (mentioned on the UM form).
  5. The parent or guardian must present themselves for check-in and ensure that the UM has all necessary travel documents, such as valid passport, visa, and health certificate (if required as defined in MEDA policy). These documents must be submitted to the Etihad check-in counter at least two hours before the departure of the flight.
  6. Connecting time for down line stations shall not be more than four hours.
  7. Where travel on another airline is involved, guests must comply with the rules of that airline. Guests or travel agents must contact the other airline’s office to check the rules for acceptance of the UM.
  8. UM up to the age of 14 years shall not be accepted when the journey involves interline travel with American Airlines.
  9. UM with medical conditions shall be accepted after obtaining medical clearance from Etihad Airways Medical Centre (EAMC).
  10. UM cannot be off-loaded unless there is a serious medical reason to do so.
  11. UM are not permitted to sit in the emergency exits.
  12. Children (accompanied minors) travelling with adults in different cabins shall be treated as UM.
  13. UMs travelling from Abu Dhabi must check in at the airport and may not check in from Abu Dhabi and Dubai city terminals.
  14. Etihad Chauffeur and coach service is not provided to UMs.
  15. The UM transit lounge located within Terminal 3 is available for all UMs starting their journey in or transiting through Abu Dhabi International Airport.
  16. A parent or guardian must complete the UM Form online, for travel on Etihad Airways operated flights.
  17. The guest must take four copies of the completed and signed form to the airport on the day of departure.
  18. The Eservices team shall update the PNR with all details and send a confirmation email back to the guest’s email address.
  19. For any further assistance, please contact your local EY Sales Office.


Young Passengers (aged 12-16 years)


  1. Young Passengers (YP) between the age of 12 and up to but not yet 16 years travelling alone without parents /guardians may request the UM service at an additional fee: 
    - Journeys to/from GCC (Bahrain, Kuwait, Qatar, Saudi Arabia, Oman and UAE) – US$ 60 
    - Journeys to/from UAE to the rest of the world – US$ 100
  2. On connecting journeys, the highest rate shall apply for the whole trip. Example: Bahrain - Abu Dhabi - London will cost US$ 100.
  3. YP between the age of 12 and up to but not yet 16 years may travel alone without the UM service.
  4. The above fee is applicable for tickets issued on/after 25 November 2015.
  5. Young guests between the ages of 12 and 17 years are not permitted to escort a UM.
  6. An “Unaccompanied Young Passenger” EMD is issued for collection of the YP service fee at any Etihad Airways ticketing office or Contact Centre.
  7. The YP service fee is non-refundable.
  8. If the request is made online, the Eservices team shall contact the guest to collect the payment details before updating the service request in the PNR.