This document aims to explain the definition of validity of a Virtual Coupon Record (VCR).
Except as otherwise provided in the Virtual Coupon Record (VCR) or in applicable fare rules (which may limit the validity of a ticket, in which case the limitation will be shown on the ticket), a VCR is valid for:
1) One year from the date of issue of the original ticket, if completely unused. E.g. if a guest issues a return ticket on 29Mar16, he has to commence his outbound travel before 29Mar17.
2) One year from the date of first outbound travel provided the outbound travel has commenced within one year from the date of issue of the original VCR. E.g. if a ticket is issued on 29Mar16 and guest has travelled outbound on 27Mar17, he may return before 27Mar18.
3) Reissuance of a fully unused ticket does not change the validity: the validity of the original ticket applies. E.g. if a guest issues a return ticket on 29Mar16, and reissues the ticket on 30Mar16, he still has to commence his outbound travel before 29Mar17 and return before 29Mar18. The date of issue of the original ticket is always shown on the reissued ticket.
One-year validity shall mean one year from the date of issue or the date of commencement of travel, as applicable, to the corresponding date in the subsequent year (unless specified differently in fare rules).
In case the guest is denied boarding at the airport because they are deemed unfit for travel, then the below policy shall apply:
If, after having commenced carriage, a guest is prevented from travelling within the period of validity of the VCR by reason of illness, the validity may be extended until the date when the guest becomes fit to travel or until the first flight after such date from the point where the journey is resumed, on which space is available in the class of service for which the fare has been paid. Such illness must be attested to by a medical certificate. When the flight coupons remaining in the VCR involve one or more stopovers, the validity of the VCR may be extended for not more than three months from the date shown on the certificate. In such circumstances, we will similarly extend the period of validity of tickets of other members of immediate family accompanying the guest on the carriage they were prevented from completing.
In the event of death of a guest en-route, the tickets of accompanying guests of the guest may be modified by Etihad Airways either by waiving the minimum stay or extending the validity. In the event of a death in the immediate family of a guest who has commenced carriage, the validity of that guest's VCR and those of his or her immediate family* who are accompanying the guest may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate or other evidence satisfactory to Etihad Airways and any such extension of validity shall not be for a period longer than forty-five (45) days from the date of the death.
*Immediate family member - spouse, children (including adopted and religious children), parents, brothers, sisters, grandparents, grand-children, fathers-in-law, mothers-in-law, brothers-in-law, sisters-in-law, sons-in-law and daughters-in-law.