Special needs and other services

We offer special meals onboard our aircraft for guests who have religious, dietary or medical needs and for children. All meals are Halal.

Select special meals in the booking system.

Check the codes and descriptions of special meals

 

 

Meals should be requested at least 24 hours prior to departure. We cannot guarantee delivery of a meal if ordered less than 24 hours in advance. Read more here.

Guests with specific conditions require medical clearance before flying. We will do our best to assist and provide them with the support that they need. Read more here.

MEDIF (Medical Information for Fitness to Travel or Special Assistance) forms must be submitted at least 72 hours before the departure of the flight, along with the latest medical report from the treating physician in English. The report should be issued no more than 10 days before the date of travel.

Download the MEDIF form here.

Read more here.

If you require any of our special services, please request them when you make your reservation or at least 72 hours before the departure of your guest’s flight.

Read more here.

During the first 28 weeks of pregnancy, mothers expecting one or multiple children can travel without a medical certificate.

Please read the travel guidelines for women who are over 28 weeks’ pregnant here.

We want our guests to feel comfortable when they travel. If guests require any type of special service – whether for Unaccompanied Minors, expectant mothers, a special meal or a medical requirement – we are here to help.

 

Read more here.

If you require any of our special services, please request them when you make your reservation or at least 72 hours before the departure of your guest’s flight.

 

Read more here.